Reliability is our foremost priority. We are confident about our customers’ complete satisfaction with our monitoring application. However, you don’t have to take our word for it. If you are still unsure about SpyTrac’s monitoring features, try it for FREE.

1. Log into your SpyTrac dashboard.
2. Select the device.
3. Open settings.
4. Uncheck “Everyday E-mail Notifications” field and save the new settings.

1. Log into your SpyTrac dashboard.
2. Go to Settings.
3. Uncheck “Allow communication over cell data option”.
4. Increase the “sync interval” and “GPS scan interval”.
5. Uncheck “Custom Push Channel” in settings.
6. Save settings.

You can keep track of the monitored device even if it is not connected to the internet, by using SMS Commands. Click here for more information.

1. Log into your SpyTrac dashboard.
2. Go to “Data Liberation”.
3. Download your SpyTrac data as .CSV file.

SpyTrac is associated with your device’s IMEI. Changing the SIM card used with the monitored device will not affect the SpyTrac device monitoring.

You can add other devices to your SpyTrac account. Upon installing the application on a new device, make sure you use the same email address and password you used when you purchased SpyTrac. Access your SpyTrac dashboard to find the separate tab for new device(s).

1. Log into your SpyTrac dashboard.
2. Go to “Packages Installed”.
3. Locate the application you want to block/unblock.

We generally retain your Personal Data for as long as is necessary to accomplish the business purpose for which the Personal Data was collected. With respect to data collected from a target device and data provided to register for the service, we retain this data for ninety (90) days, as specified in our Privacy Policy.

In case you were previously using a SpyTrac free trial subscription, and that subscription has already expired, you will need to install the application again on the device you wish to monitor.

SpyTrac was specially designed to keep our customers in mind. Our application uses minimum resources of your battery life and mobile data. We recommend waiting for 24 hours so that all your SpyTrac captured data reflect in your user interface.

However, the monitored device may stop uploading the data if:

1. The monitored device is hard reset.
2. The monitored device’s firmware is upgraded.
3. The monitored device is not connected to the internet.
4. The SpyTrac application is removed from the monitored device.

You need to reinstall the application if scenarios #1, #2, or #4 apply.

Depending on the internet connection of your monitored device, your user interface will show a green/gray or red icon. Hover the mouse over the grey/red icon to check the amount of time the monitored device has been disconnected for.

SpyTrac was specially designed to keep our customers in mind. Our application uses minimum resources of your battery life and mobile data. It is possible that even though you see the green symbol, the device is not actually connected to the internet.

1. The MMS feature might not be enabled.
   • To enable MMS monitoring, go to settings, and enable “MMS” from the “Individual Feature On/Off” panel.
2. The auto-download option is not active.
   • MMS will be only available once it is downloaded. Only images and audio files will be displayed.

In order to install SpyTrac, you will need physical access to the monitored device.

Choose the SpyTrac subscription type that suits you best. Follow the steps on our website to create your SpyTrac account. Once your account is created, you will receive an email with the installation instructions.

It is our mission to make sure our customers are 100% satisfied with SpyTrac. Our technical agents are here to answer all your concerns and offer expert assistance 24/7. You can easily reach out to us here.

You can monitor as many devices you want, by using a single SpyTrac account. However, in order to be able to monitor multiple devices at the same time, you need to purchase a SpyTrac subscription for each of them.

SpyTrac collects monitoring data and uploads it so that you’ll be able to access all the information from your user dashboard, ONLY when the target device is connected to the internet.

The monitored device requires internet connection to get SpyTrac working, thus sending the captured data (call history, location information, etc.) from the target phone to your user dashboard for review. You will also need internet connection on the target phone to initially download the app.

SpyTrac service is designed for parental and employee monitoring only, you must not use it for any other purpose.

Please read our terms and conditions carefully before using SpyTrac.

SpyTrac works on all Android devices. To make sure SpyTrac is the app for you, benefit from our FREE trial subscription.

1. Log into your SpyTrac dashboard.
2. Go to ‘Contacts’.
3. Find the contact you wish to block or unblock.
4. Click on the link next to the contact you want to block or unblock.

In case the monitored device is using a third-party application to send SMS, for example, GoSMS, SpyTrac will not be able to capture outgoing messages.

All subscriptions include a feature-rich and very user-friendly Control Panel. The first logs of captured text messages, call details, GPS locations, and much more will be available as soon as initial user authentication ends.

All subscriptions include a feature-rich and very user-friendly Control Panel. The first logs of captured text messages, call details, GPS locations, and much more will be available as soon as initial user authentication ends.

1. Go to your Login SpyTrac user dashboard.
2. Select the “Calls” tab from the sidebar menu.
3. Check all the incoming, outgoing, and missed calls. You will also be able to check the call recordings.

SpyTrac will retrieve GPS location data ONLY if the location service is enabled on the target device.

To adjust the settings for GPS location data, increase “GPS Distance Interval” to 500 meters or more in your user dashboard, under GPS location.

SpyTrac offers three different options in order to properly locate the target device, even when the phone is not connected to the internet:

1. Using GPS: accurate location, up to approx. 50 meters; but may not work if the monitored device is located inside a building.
2. Using the device mobile data: accurate location, up to approx. 100 meters; needs internet connection.
3. Using device cellular tower information: no internet connection necessary, low accuracy up to 1-5 km.

In order to get accurate results, we recommend enabling Settings >> Location and security >> Use wireless networks.

Geo fence is used to get notifications when the monitored device enters or leaves the set geo fence.

Below are steps to set geofence:

1. Log in to your SpyTrac user dashboard.
2. Go to “Geo fence” on the sidebar menu
3. Click on the “Create New” button to set a new geofence for your monitored device.
4. The map with the monitored device’s last location will be displayed. Move the pin to any other place where you wish to set the fence.
5. Enter the place name below the map box and click on “Save”.
6. You can see your set geofence list in the table. If you want to update (change) your existing geofence then click on “View Map”.

Note: GeoFence will function properly and provides accurate location information up to 50 meters, as long as your monitored device has the GPS option activated.

All subscriptions include a feature-rich and very user-friendly Control Panel. The first logs of captured GPS locations and much more will be available as soon as after initial user authentication.

If you are trying to capture a photo by using the Live panel, but receive a dark photo instead, the monitored device is not in use, or the display is turned off.

1. Go to the “Live panel” tab on your SpyTrac Interface.
2. Click on the “Screen” tab.
3. Take screenshot.
4. See screenshot in your SpyTrac user dashboard.

In order to remotely check the monitored device screen, use SMS Commands and see what your children/employees are up to on their cell phones. You can also view the live screen of your target device under the Live pro features.

The SpyTrac app is updated periodically, and possible bugs are fixed as soon as they are identified. However, this error might occur in extremely rare circumstances. In case it does, please ignore the error and continue with the desired action.

This feature is only available for devices with an OS version higher than 2.0.

Any capture functionality functioning through the Easy Access buttons requires that the monitored device is connected to the internet.

Here, at SpyTrac, we’re constantly working on improving our customer’s experience. Therefore, we are always ready with alternate options for obtaining the results the customer desires. If the Easy Access buttons are not working for your device, we recommend you use SMS Command to do the capture instead.

In order to be able to use the Instant audio/photo feature, the monitored device needs to be connected to the internet.

If the device has a strong and stable internet connection, try accessing this feature by opening your user dashboard in another browser.

We also recommend using “Scheduler” or “SMS Command” for more reliable results.

In order to be able to use the Instant audio/photo feature, the monitored device needs to be connected to the internet.

If the device has a strong and stable internet connection, try accessing this feature by opening your user dashboard in another browser.

We also recommend using “Scheduler” or “SMS Command” for more reliable results.

This feature is available only for devices operating on OS versions higher than 2.0. Instant capture requires a strong and stable internet connection. If the instant feature is not working for your device, we suggest using SMS Commands to capture audio/photo/location.

Some phones will show a green icon on the device tab even when not connected to the internet. Here, at SpyTrac, we’re constantly working on improving our customer’s experience. Therefore, we are always ready with alternate options for obtaining the results the customer desires. If the Easy Access buttons are not working for your device, we recommend you use SMS Commands.

SpyTrac data are frequently updated and they can easily be accessed in your user dashboard as long as the application is properly installed and the monitored device is connected to the internet. If your data has not been updated for 24h, the target device might not be connected to the internet, or the application is no longer installed on the monitored phone (Factory Reset). Please verify proper internet connection & software installation on the target device.

To download or save images

From Desktop:

1. Right-click on the image thumbnail that you want to download.
2. Open it in a new tab.
3. Click on “Save”.

From Mobile:

1. Long press the image thumbnail that you want to download.
2. Tap on “Download Image” or “Open Image in New Tab”.
3. Save image.

SpyTrac also provides you with the possibility to schedule a certain action on the target device. You can choose the day and time for monitoring and set specific time intervals.

1. Log in to your SpyTrac user dashboard.
2. Under Settings, select ‘Default Watching Interval’.
3. Define the interval of the day for which you want to monitor the phone.

All SpyTrac features function accordingly only when the monitored device is connected to the internet. In order to benefit from the best outcomes of the audio/photo schedule feature:

1. Schedule the desired action 4-5 hours in advance.
2. Change “Sync interval” in settings to 7200.
3. Do not set audio capture longer than 15 minutes.
4. Make sure the desired scheduled actions do not overlap. SpyTrac may fail to perform two or more actions scheduled at the same time.